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Infrastructure Collaborative Delivery Specialist

Job ID SBS001851 Princeton, New Jersey, United States;
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Solvay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics.

Solvay is a multi-specialty chemical company committed to developing chemistry that addresses key societal challenges. We innovate and partner with customers in diverse global end markets. Solvay Business Services (SBS) is the global organization supporting internal and external growth by integrating the major End-to-End administrative processes as well as the Information Services of the Solvay Group, through three strategic objectives: Strategic agility & Customer centricity - Service excellence - Talents & innovation.

Job Overview and Responsibilities

  • Design and build the email architecture and delivery services of MS-Exchange at Secure 24 (S24) for Composite Materials GBU according to regulation such as ITAR.
  • In charge to manage US regulation requirements such as ITAR, EAR, and NIST for Collaboration Services
  • Contribution to the team to operate, deliver and manage the Collaboration Services such as Google services at the global level for the 5 regions: incidents, changes, processes.
  • Maintain the continuous relationship with the IS regional delivery teams, especially the ones in North, Central and South America including CDM (CEM Defense Materials).
  • Ensure service continuity and guarantee the expected level of service: incident/complaint management, attend to region and site service reviews, meetings with RDM, BRM and GBUs/Functions representatives
  • Conduct communication with the regions on the service
  • Ensure continuous improvement and manage quality: action plan definition & follow-up, KPI follow-up
  • Manage the relationship and follow KPI/SLA with Secure 24 regarding the MS-Exchange service. Conduct regular meetings on the service.
  • Steer and contribute to projects including Acquisition & Divestiture
  • Contribute to the evaluation of new Google features and solutions of other providers in the scope of collaboration; design and build services. Stay updated on new capabilities and technologies

Education and Experience

Bachelors Degree in Information Technology or related field and at least two years of industry experience.

  • Experience in MS-Exchange management
  • Experience in project/operations in IS Infrastructure
  • Experience in customer relationship
  • Experience in implementation of methods & processes

 

 

Skills

  • Strong knowledge in MS-Exchange
  • Passionate about new technologies
  • Customer orientation and relationship
  • Process minded, in line with ITIL practices
  • Capacity to work in an international environment
  • Communication skills, good editorial, drafting, and communication ability
  • Ability to interact with senior managers

Additional Information

  • Must comply with US legislation regarding regulated data such as ITAR, EAR, and NIST which requires US citizenship or permanent residency.
  • Business travel requirement : 
    • Regular travels to American premises
    • Several intercontinental travels per year to EMEA

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Experience

Experienced

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