Customer Experience Analyst - internshipJob ID 9722 Brussels, Brussels Capital, Belgium;
Job Overview and Responsibilities:
Reporting to Global Head of Customer Experience, she/he will be responsible for the following missions/activities:
Contribute to Net Promoter System projects :
Support the management of customer satisfaction surveys
Project management: organization and follow up of NPS key milestones
Support the analysis of surveys results and prepare overview
Propose continuous improvement of the methodology
The mission of the Customer Experience team within the Excellence Center organization is primarily to :
Roll out across the group the Net Promoter System, a holistic methodology aiming at capturing customer feedback in a more systematic way along the end-to-end customer journey in order to better integrate customer feedback in all our decision making processes and to foster a customer feedback culture in the entire frontline organization.
Key Challenges :
Working with cross-functional, cross-cultural and international teams
Handle different sub-projects simultaneously
Internal & external contacts :
GBU employees from different locations worldwide
Excellence center team members
Education and Experience:
Minimum Bachelor degree.
Ideally first successful experience in the customer satisfaction/relations domain.
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