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Customer Experience Analyst - internship

Job ID 9722 Brussels, Brussels Capital, Belgium;
Internship
Solvay is a multi-specialty chemical company committed to developing chemistry that addresses key societal challenges. We innovate and partner with customers in diverse global end markets. The aim of the Excellence Center is to support the GBUs to accelerate the value delivery of Operational Excellence initiatives and fully leverage the potential of emerging digital technologies.

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Job Overview and Responsibilities:

Reporting to Global Head of Customer Experience, she/he will be responsible for the following missions/activities:


  • Contribute to Net Promoter System projects :

  1. Support the management of customer satisfaction surveys 

  2. Project management: organization and follow up of NPS key milestones 

  3. Support the analysis of surveys results and prepare overview 

  4. Propose continuous improvement of the methodology


The mission of the Customer Experience team within the Excellence Center organization is primarily to :

  • Roll out across the group the Net Promoter System, a holistic methodology aiming at capturing customer feedback in a more systematic way along the end-to-end customer journey in order to better integrate customer feedback in all our decision making processes and to foster a customer feedback culture in the entire frontline organization.


Key Challenges :

  • Working with cross-functional, cross-cultural and international teams

  • Handle different sub-projects simultaneously


Internal & external contacts :

  • GBU employees from different locations worldwide

  • Excellence center team members



Education and Experience:

Minimum Bachelor degree.

Ideally first successful experience in the customer satisfaction/relations domain.




Skills:

  • Strong analytical & synthesis skills 

  • Advanced mastering of Microsoft Excel and PowerPoint

  • Problem solving skills, perseverant and results oriented 

  • Ability to anticipate tasks 

  • Strong communication skills, both verbally and written

  • Ability to work collaboratively in a multi-cultural and international environment



Additional Information
Must-have skills :
  • Strong analytical & synthesis skills 

  • Advanced mastering of Microsoft Excel and PowerPoint

  • Problem solving skills, perseverant and results oriented 

  • Ability to anticipate tasks 

  • Strong communication skills, both verbally and written

  • Ability to work collaboratively in a multi-cultural and international environment

  • Fluent in English written and spoken.


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